Returns and Refunds Policy


Our products are personal care products therefore we do not accept returns or exchanges of opened or used items for hygiene reasons, so please choose carefully when purchasing.

Cancellation of Order

If you do wish to cancel an order, you must advise us urgently via email, If you would like to change anything about an order you must also contact us urgently via email to avoid having to pay for delivery again. We cannot be held responsible if you change your mind.

Damaged/Faulty Parcels

We are very sorry if the products you have purchased from Krush arrive damaged. We do take care to pack them safely, but even the most prepared parcel can be dropped or tossled en-route.

If you advise us within 24 hours of excepting the delivery of goods and send these products back to us within 14 days of receiving them, we will offer you an exchange where possible, or a full refund after we have received the returned items in the original condition.

You may be asked to supply photos of any damaged items. Returned products must have a copy of the original invoice from purchase.